Terms Of Sales



l'Anguille is a protected trademark, INPI February 16, 2015 under number 154157477


Last Update: February 9, 2016


Article 1: Introduction

These general conditions of sale define the rights and obligations of the parties under the sales made through the www.languille.paris website. You can save or print these terms and conditions.

L'Anguille company reserves the right to adapt or modify at any time these terms and conditions. If modified, will be applied to each order the general sales conditions in force at the date of placing the order. The last date of updating the general conditions of sale is at the top of this page.

Acceptance of Terms of Sales is tacitly made by the validation of the order by the customer. In making the payment, the user indicates that he fully accepts these terms and conditions.


Article 2: The client

The customer declares to have the legal capacity or parental permission allowing him to place an order on our website.

www.languille.paris The website is freely accessible. However any order requires the creation of a customer account. The customer must ensure the accuracy and completeness of information provided. L'Anguille can not be held responsible for the inability to deliver the product.


Article 3: The products

The products offered for sale are those described on the website. L'Anguille takes great care in the presentation and product descriptions. In case of non-compliance of the product delivered with its description on the website the customer can either exercise his right of retraction or request an exchange.

Product availability is listed on our website. If, despite our vigilance, a product ordered is unavailable, you will be notified as soon as possible by email. In this case, you can request a refund which will take place within 30 days, or exchange the product. In case of exchange with another product, a reduction may be proposed.


Article 4: Price

The prices of our products are indicated in Euros including VAT and do not include costs related to transport. Shipping charges will be notified prior to the payment of your order.

The prices include the VAT at the date of the order. Any change in the applicable rate will be reflected in product prices. However, this backlash will not be once the order placed.

For products shipped outside the European Union and overseas territories, customs fees or local taxes may apply.


Article 5: Payment Mode

The payment of your purchases is made:

- Either by credit card online: Visa, Mastercard, CB via Payplug

- By Payplug

- By bank check. In this case, you must contact us by email via the contact section to send you additional information. The delivery will be made only once the check cashed.

The data recorded and stored by L'Anguille constitutes proof of the order and of all transactions. The data recorded by the payment system constitutes proof of financial transactions.


Article 6: Delivery

Delivery is made to the delivery address specified by the customer. The delivery address can be different from the billing address.

Delivery in France takes place within 10 days after receipt of your payment. The standard shipping method is Colissimo off without signature.

Delivery is offered in Paris and is within 72 hours, only if the order is placed before 17 hours during weekdays.

Delivery to the countries of the European Community and Switzerland: the packages shipped Export monitoring, the shipping time is within a week.

For other non-EU countries: the packages are shipped Colissimo International, the delivery time can vary from 1 to 3 weeks depending on the distance.

L'Anguille can in no case be held responsible for delay in delivery in case of external problems (strikes, bad weather, ..). Moreover delays in delivery can in no case give rise to damages.

L'Anguille is not responsible for the package when it is delivered to the postal service. In case of disputes (flights, package damaged, late, ....), You must deal directly with the postal service.


Article 7: Right of withdrawal

At the end of Article L 121-20 of the Consumer Code as amended by Act No. Hamon 2014- 344 of 14 March 2014, the withdrawal period is 14 days from the date of receipt of the article.

Items returned damaged or soiled by the customer are not exchanged. The products must be in good condition and returned in their original packaging, it is added to a package covering the entire product. They must not bear any traces of use.

In the event that an accessory is included with the article, it must also be returned.

Only after verification of all these elements you will be reimbursed by L'Anguille.

The return costs are at the charge of the customer. If abnormal or fraudulent return, L'Anguille reserves the right to refuse an order.


Article 8: Computers and freedom

In accordance with Law No. 78-17 of 6 January 1978 amended by Act No. 2004-801 of 6 August 2004, the consumer has at any time, including a right of access, opposition and rectification data collected.

The information and data about you is necessary to manage your order and our trade relations. In any case, the information transmitted and your data will not be disclosed to third parties without your permission. This information and data is also stored for security purposes, to meet legal and regulatory requirements, and to enable us to improve and personalize the services we offer and the information we send you.

In accordance with the Data Protection Act, you have a right of access and rectification of personal data, and to oppose the processing thereof. Simply write us online via the Contact section of the site, indicating your name, email address.


Article 9: Applicable law

This contract is subject to French law.

In case of dispute, an amicable solution will be sought. However it it fails, all disputes will be brought before a French court.


Article 10: Intellectual Property

All elements of the website of L'Anguille are and remain the exclusive intellectual property of L'Anguille.

Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound.